Returns & Refunds

Return Policy

We offer a return policy on products that are classified as following:

Incorrect product/s – This is in case we shipped the wrong product(s)
In the advent that the product shipped is not what was ordered, please notify Customer Service Staff, so a replacement can be sent immediately upon the incorrect product(s) being returned to us. We will require the original item to be sent back to us at our expense before a replacement product can be sent out.

Damaged product/s
In the event that the product(s) you have received is damaged on receipt you may be able to return it.

However:

Nothing we ship is already damaged – the decision to replace a product that has apparently been damaged due to rough mail handling will be at our sole discretion – the customer may have to take up the issue with their local relevant postal body.

Refund Policy

Any paid orders unable to be fulfilled in good time will result in a full refund of the initial charge of the relevant item(s).

NOTE – If you accidentally order the wrong product or change your mind, a refund/replacement will NOT be issued. Please order carefully. Products that have been opened can not be refunded or exchanged.  Test products and services are non refundable.