We offer a return policy on products that are classified as following:
Incorrect product/s – This is in case we shipped the wrong product(s)
In the advent that the product shipped is not what was ordered, please notify Customer Service Staff, so a replacement can be sent immediately upon the incorrect product(s) being returned to us. We will require the original item to be sent back to us at our expense before a replacement product can be sent out.
In the event that the product(s) you have received is damaged on receipt you may be able to return it.
Nothing we ship is already damaged – the decision to replace a product that has apparently been damaged due to rough mail handling will be at our sole discretion – the customer may have to take up the issue with their local relevant postal body.
Any paid orders unable to be fulfilled in good time will result in a full refund of the initial charge of the relevant item(s). Please note that paypal charges a fee for refunds, if you do receive a refund paypal’s refund fee will be subtracted from your original order.
NOTE – If you accidentally order the wrong product or change your mind, a refund/replacement will NOT be issued. Please order carefully. Products that have been opened can not be refunded or exchanged. Test products and services are non refundable.